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Contact details

+31 (0)547 352 727
COC number: 06082541
TAX/VAT Number: NL809692442b01
Blue LOOP Originals Klavermaten 37C
7472 DD Goor
the Netherlands

Frequently asked questions

Ordering and payment
Which payment methods can I use?

We accept the following payment methods for purchases made on our website.

  1. VISA
  5. IDEAL

Payment to Blue LOOP Originals must be made in the currency as indicated on your order before you submit it. Your Products will be supplied after your payment is cleared. 

If you pay by credit or debit card, you must supply your card details when you place your order. When you place your order, we will contact your card issuer to request authorization to the use of your card for payment of products. We will not accept your order (and so we will not supply the products to you) until your credit or debit card issuer has authorised the use of your card for payment of the products ordered. When your credit or debit card issuer authorizes the use of your card, the necessary funds on your card are reserved until the purchase process is completed or cancelled.

However, no amount is actually charged on your card until the purchase process is completed. Authorizations can remain pending 3 to 7 days even in case of cancelled orders. In such cases, no actual charges will be effected, and the funds will be eventually released. Please contact your credit/debit card issuer for more information on their specific policies regarding authorisations.

We take all reasonable care to make our Site secure and to prevent frauds. All credit and debit card transactions on website are processed by Mollie, a secure online gateway which will be responsible for holding and automated handling in a secure environment of the information relating to your payment details.

Payment by Paypal
If you pay by using PayPal you will be asked to log in to your PayPal account with your email-address and password to confirm the payment. 

Payment by APMs
We usually collect payment for an order upon confirmation of the shipment of the relevant Blue LOOP Originals products. However, if you prefer and select one of our alternative payment methods (APMs) entailing an upfront collection of the payment, we may collect payment upon order confirmation.

In the exceptional case the products you ordered are not available, and you have already paid through an APM, you will be immediately notified and we will issue a full refund.

The APMs include:

  3. IDEAL
I have changed my mind, can you cancel my order?

We cannot change the details of your order once it’s been made since we process and pack your order as fast as possible. You can give our items a try and if they don’t fit, send them to us for an exchange. The good news is that you only have to pay for the return shipment, we will cover the shipping costs of sending the new Blue LOOP Originals to you.

I have entered a wrong address, can you change this for me?

Please give our Custumor Support Team a call as quick as possible: +31 (0)547 352 727

We cannot change the details of your order once it’s loaded to the truck.


Which countries are you delivering to?

We deliver all over Europe!

How long does it take for my delivery to arrive?

In the Netherlands , if ordered before 15:00 your order will be delivered the next day. Delivery to Belgium and Germany takes 1-2 days. For all other countries please allow 2 to 5 working days.

What are the shipping costs?

We offer free shipping on all orders above €99.-. For orders below this amount we charge €5.95 shipping costs.

Please note that costs of customs clearance (non-EU countries) are not included in the shipping costs. They will be billed separetly by our transporter. 

Can you deliver to a pickup station like for example DPD Parcelshop?

At the moment, deliveries to post office boxes such as DHL packstation, pick-up stations or similar are not available. However, you will receive a tracking number where you can follow your parcel and, depending on the delivery company, can request a delivery at a pickup station.  

My parcel has not arrived, what can I do?

Please check the track & trace information first before reaching out to our Customer Support Team: 

My delivery status says that the package was returned to you. What can I do now?

If your parcel could not be delivered, it can happen that it will be sent back to us automatically. In this case reach out to our Custumor Support Team: 

Returns and Exchanges
What is your return policy?

You can return items for a refund or exchange within 30 days of receiving your order. Please make sure your item is unworn, unwashed and is including all tags.

Do you offer free returns?

No. That does not fit in with our philosophy. Returns are at your own expense and risk. The price of return is dependent on your country and which logistics company you choose to use. Please make sure you receive a track and trace number to keep an eye on your shipment.

If we have sent an incorrect or damaged product, the costs will of course be for our account.

How can I return or exchange my itemss?

Use the form included in your shipment to indicate whether you want to return your order for an exchange or refund. If making an exchange, please include which item you'd like instead (style, size & colour) and check our webshop to see if the item is currently available.

I live near Goor (Hof van Twente), can I drop my return parcel at your warehouse directly?

Of course! You're more than welcome. Please let us know in advance by emailing or calling our team.

When can I expect my refund?

Your refund will be processed as soon as possible after we receive your return in the warehouse. Please note: the refund will be sent via the original payment method used for purchase. Credit card refunds can take longer to process as the refund is dependent on your credit card company.  

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